THEM SMS Support Consent - T.H.E.M. Contract Packaging

At T.H.E.M. of New Jersey, we offer SMS messaging as an optional way for customers to receive technical support for machinery issues. This page explains how to opt in, what you can expect, and how to manage your SMS preferences.

How to Opt In

Customers may provide consent to receive SMS support messages from T.H.E.M. in any of the following ways:

1. Replying “YES” to an Opt‑In Message

If you receive an SMS invitation from our support number, you may opt in by replying YES. By replying YES, you consent to receive text messages related to technical support.

2. Verbal Opt-In During a Support Call

Our technician may ask:

“Hi, this is THEM Technical Support. We offer SMS messaging so you can send photos or videos of your equipment issues for faster diagnosis. Message frequency will vary based on the support needed. Message and data rates may apply. If you ever need help, reply HELP. To stop receiving messages, reply STOP at any time. Would you like to opt in to receive SMS support messages from THEM?”

If you say yes, we will record your consent in your support ticket.

3. Customer-Initiated Messages

If you text our support number directly (as listed on our website, business cards, or email signatures), your message constitutes express consent to receive SMS replies from our team.

4. This Webpage

You may opt in by acknowledging this page and texting START to our support number: (856) 452‑3550.

What You Will Receive

SMS messages will be used exclusively for customer care, including:

Requesting photos or videos of machine issues
Providing diagnostic steps
Sharing updates from a technician
Confirming appointment or troubleshooting progress
Closing or follow‑up questions

We do not send marketing or promotional SMS messages.

Message frequency varies based on support activity.

HELP and STOP Instructions

Reply HELP for assistance or email us at IT-Team@them.net.
Reply STOP at any time to stop receiving SMS messages. You will receive a confirmation that you have been unsubscribed.

These instructions are required by mobile carriers and are honored immediately.

Messaging Terms & Conditions

SMS Policy Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes. SMS opt‑in data and consent will never be sold or shared.

Messaging Terms & Conditions

You agree to receive SMS related to customer care from T.H.E.M.
Message frequency may vary.
Message and data rates may apply.
Reply HELP for help or STOP to unsubscribe at any time.

Privacy

Your SMS communications, including photos or videos of machine issues, are used solely for diagnosing and resolving machinery-related support requests. Data is not used for marketing or shared outside of support operations.

For full privacy information, visit our Privacy Policy.